Wednesday, August 17, 2011

How Dangerous Is Safe Advertising?

About 25 years ago when I was working at my first advertising agency in Toronto, I came across a great little sell piece for an Agency in London called Davis Wilkins. Now I doubt this agency even exists today but their sell piece still resonates with me today. It had to do with safe advertising and how dangerous it can be. What follows is the copy from the piece which basically talks about taking the safe road in advertising and mushrooms, can kill you.

This should be mandatory reading for everyone who touches content development.


"One of the species of fungus opposite is the most dangerous mushroom known to man.

It is lethal even in amounts as small as 20 grammes. That's about the weight of a Brussels sprout.

Between six and fifteen hours after eating it, gastroenteric symptoms are present, and severe liver damage occurs within three days, followed by death.

It is a fairly common British variety, found in oak and beech woods between July and November and when fresh it smells faintly of honey.

The two other mushrooms illustrated are, by contrast, highly palatable.

One of them is quite rare, with a subtle mild flavour much prized in certain mountainous regions of Scandinavia.

The other is a Chanterelle, which smells slightly of dried apricots and is regarded in France as something of a delicacy.

DO WE PICK ADVERTISEMENTS LIKE WE PICK MUSHROOMS?

Given the element of risk involved in gathering our own mushrooms most of us prefer to buy them in shops with our hard-earned cash.

Which means that most of us end up eating mass-produced cultivated mushrooms. The taste may be bland and predictable, but at least we know they wont kill us.

Sadly, the same cautious attitude can easily be applied to the selection of advertising.

Anything, which looks unfamiliar, different or unusual, is regarded with understandable suspicion and anxiety by many advertisers.

As a result, advertisements end up resembling one another much as cultivated mushrooms do.

But although instinct may tell us that danger lurks in the unknown, it is the apparently familiar which threatens the greatest peril.

Partly because it looks so safe.

WHICH MUSHROOMS WILL KILL YOU?

Not, of course, the peculiar looking orange one, number three. Life would be much too easy if that were the culprit.

No, that's a Chanterelle. And like the very best advertising, it is distinctive, visible and has an entirely desirable effect on the consumer.

The killer is one of the others. One of them is the safe choice, the other choice just looks like the safe choice.

Confusing, isn't it.

But so it is with Advertising. How can you be sure that a new campaign really is safe? With the deadly mushroom, the effects are felt within days, with advertising, the poison acts more slowly.

Who knows how many products are dying a lingering  death right now because somebody took a decision years ago to run advertising that looked as though it couldn't do any harm.

WHICH ADVERTISING WILL KILL YOUR COMPETITOR?

All great advertising looks safe and familiar.

In retrospect.

But the famous and successful campaigns we now admire looked strange and disturbing when they were originally presented.

Many of the clients who bought that work can still recall waking up in a cold sweat at three in the morning, asking " My God, what have I approved?"

New ideas are scary.

But they're nowhere near as dangerous as almost-new ideas, which are familiar to everyone.

If it's been done before, your competition will be ready for it. Your only chance of killing him with your advertising is to hit him with something he's never seen before.

Which means you won't have seen it before either.

WHAT IS THE REAL KILLER?

The advertising to avoid is the kind that looks safe and isn't. The mushroom to avoid is number two.

Advertising which looks strange and distinctive is a much less-risk proposition, if you know what you're doing, than advertising, which is bland and comfortable.

But only if you know what you are doing.

Which is where we come in.

Tim Davis and Chris Wilkins bring more than 36 years of experience to their new agency. Experience not only of creating original and surprising advertising ideas, but also of recognising and weeding out the ones that are dangerously wrong.

If you're an advertiser who would dearly love to have startling and original creative work, without having to lose sleep over it, think about what we have to offer. It wouldn't kill you to give us a call."


#1. Rozites Caperata



 





#2. Amanita Phalloides



#3. Cantharellus Cibarius











The only point I will add to the brilliant copy above is that it works because Tim and Chris had insight about advertising and pretty and deadly mushrooms, which they turned into a great idea and execution. With out real relevant insights, you just can't get to the point where creative content can be scary but safe.





Saturday, August 13, 2011

Client-Agency Relationships

I recently came across a blog from an old colleague of mine from McCann Erickson India named Chinta Rao. Chinta, like I, moved on from McCann several years ago and now runs a consulting practice and blogs every so often about things in the marketing communications world that compel him to speak. The blog of Chinta's that caught my attention dealt with the recently released CMO Council's 2011 survey of Chief Marketing Officers. Below is the link to Chinta's Blog and to the CMO Council's report.

http://chintarao.blogspot.com/2011/07/state-of-marketing-is-worrying.html

http://cmocouncil.org/images/uploads/pdf/207.pdf


The blog forced me to read the actual report, and while it is packed with much learning, I took away 4 key things that CMO's seem to have on their "to do" list in 2011.

1. Connect the measurements of multiple channels that reach across, social, digital and traditional media.
2. Redefine the customer experience. Bridge the gap between art of marketing and science of analytics. Better understand the impact marketing and technology can have in making better customer experiences.

3. Better understand the paradigm shift from BtoC to CtoB.

4. Better pull insights from reams of on-line and off-line data now being collected.

In short agencies of any kind that are hoping to do, and continue to do, business with marketers, need to have talent that can integrate all content delivery methods and be able provide real insight.

I wanted to explore the changing landscape needs between agencies and their clients further, so I focused on it in my latest BrandVertising webTV show. I invited one of my first bosses in the agency business on the show, as I always remembered Tony Altilia to have a strong point of view about how to build successful Client-Agency Relationships. So click on the link below to see the show and please give me your comments on the CMO council's report and the show.






Wednesday, August 3, 2011

Staying Marketing Oriented Is Everyone's Job

As I watch the restructuring of marketing departments to deal with the reality of customers demanding more relevant and rewarding engagements, I recognise that holding true to the belief that a company is really marketing oriented is tougher that ever. Marketing has always been about a philosophy that everything a company does is with the customer's drivers fully in mind. However rapid change in technology is highlighting the reality that the entire organisation must now, more than ever, be involved in "marketing".

I think the term "customer experience" can play a key role to helping companies simplify as they battle to stay a true marketing oriented company. As a recent article from McKinsey points out, "In today’s marketing environment, companies will be better off if they stop viewing customer engagement as a series of discrete interactions and instead think about it as customers do a set of related interactions that, added together, make up the customer experience."

I think if you keep in mind that to engage with people you need to understand the experiences they want with all aspects of the company, and then build engagement strategies that meet those insights. As I have been saying for sometime now, the key is to uncover insights into how people experince things, and usually this is on an emeotional level. The McKinsey article also reinforces this points by stating, "A premium will be placed on problem-solving and strategic-marketing skills, rather than on traditional market research capabilities such as designing surveys and commissioning focus groups."


I highly recommend reading the McKinsey article that I have linked to below. It serves as a timely reminder that staying marketing oriented in today's climate is not just business as usual and some innovation in structure is a likely need.



http://www.mckinseyquarterly.com/Were_all_marketers_now_2834